Quality Assurance

It is our policy and normal procedure to monitor, evaluate and inspect standards of care by the following methods:

• - Regular meetings for residents, relatives, advocates, friends and staff
• - Monthly Management meetings
• - Continual observation, appraisal and assessment undertaken by staff and management on a daily basis
• - In-house induction and foundations staff training sessions
• - External NVQ qualifications for staff

To inform, update and act on constructive suggestions or criticism by residents, relatives, friends and staff